Knowledgebase

Why was my order marked as Fraud?

We use an automated fraud prevention system which monitors every order placed at Hostlatte. There are several possiblities why your order may have been marked as Fraud: Your IP address, your billing address distanced based on your IP address, your country, etc. There's two ways to fix it: - Put in an additional order with your correct information. (If you are behind a Proxy Server, please disable it before placing your order). - Contact our Sales Department and explain what happened and we will put your package back into pending status after a manual verification is completed.